Some avid gamers favor to purchase onerous copies of their video games, whereas others are high-quality with digital downloads. Sony even makes a digital-only model of the PS5, simply in case you fall into the latter camp. Nevertheless, should you’re somebody who buys a number of content material digitally, or has a big assortment of PS+ video games you have claimed, you may wish to be careful for a bug that might stop you from taking part in most of them.
Final week, Reddit consumer dSuds2342 shared a PSA on r/ps, warning customers a few catastrophic bug that might lock you out of the overwhelming majority of the digital video games in your buy historical past. If you happen to fall sufferer, you may reportedly be capable to see these titles in your transaction historical past, however not in your Bought menu. If you happen to attempt to obtain affected video games to your console, you could be requested to purchase them once more, or add then once more from PS+—however once you attempt to, it would declare you already personal the sport. Affected video games that exist in your console already will seem with a padlock icon.
Based on this Redditor, they triggered the bizarre PlayStation bug by making an attempt to launch Helldivers II, which resulted in an error message (particularly, error message CE-117773-6). Once they googled what to do, they discovered that they need to choose the Restore Licenses choice, which is the choice that may assist customers entry locked titles on their console. However selecting this selection is what the Redditor believes locked them out of their purchases: As a result of the objects weren’t correctly related to their consumer account, Restore Licenses severed the reference to any titles bought earlier than the bug impacted the console, rendering any additional motion ineffective.
On the time of this writing, there have been a minimum of 50 different recognized customers affected by this difficulty, however it’s doable there have been extra. On this similar thread, one consumer claims they misplaced entry to over 400 video games after utilizing the Restore License choice following a CE-117773-6 error message when booting up Elden Ring. One other consumer says they misplaced over 700 video games.
What to do should you’re locked out of your PS5 video games
Final week, Sony appeared sluggish to assist repair the issue. Nevertheless, the corporate has since reportedly begun to repair some affected customers’ accounts, with customers being informed their entry will likely be restored inside between three, 4, or 10 days. Redditor ArkJK, after asking for compensation for losing a month of their PS+ subscription, acquired a free month of the service as a “gesture of excellent will.” So, at the moment, the perfect factor to do should you see that error message when making an attempt to entry a recreation is to contact PlayStation assist and hope they give you a speedy triage.
Talking of which, one attention-grabbing hack that appears to have some success, a minimum of for restoring PS+ downloads, is to subscribe to a different month of PS+. Giving extra money to an organization that’s holding your digital purchases hostage would possibly appear to be the very last thing you’d wish to do, however some customers, together with the OP quoted on this put up, have been lastly capable of play their beforehand claimed PS+ video games after subscribing for one more month.
